The Change and Business Improvement Manager plays a key role in defining, building, and implementing our ambitious roadmap of digital and business transformation, focusing on operational and regulatory effectiveness and efficiency whilst improving the user experience.
The Change and Business Improvement Manager is responsible, at a project/programme level, for articulating business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption, and providing specialist change management support to HSE’s operations.
This is an exciting opportunity to help us lead, drive, and deliver significant change across HSE, driven by a new strategy and a number of new and challenging transformation programmes.
Job description
Key Responsibilities:
- Collaborate with our operational teams, policy colleagues, digital programmes, customer insight, and technology to deliver new ways of working, services and functions, which are efficient, effective and user focussed.
- Understand and document the baseline and current state of services and functions, define the `to be` state including TOM, service design, organisational design, business processes, information flows, operational framework and performance metrics.
- Ensure that services, processes, systems and future operating models are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against HSE’s strategic priorities and objectives.
- Lead the implementation of new operating models into live service, ensuring ongoing process compliance and control, including the optimisation of future state operations through the design and implementation of operational frameworks
- Build and manage productive and effective relationships with senior stakeholders, including Executive Committee members.
- Lead the production of business analytics, including performance and productivity baselines, demand analysis, impact and feasibility analysis, scenario modelling, activity-based cost models and benefits tracking.
- Act as a Change Leader across HSE, driving awareness and understanding of change management, approaches and tools at all levels.
- Work with our Programme Management Office to develop comprehensive business cases for change.
- Lead, line manage, mentor, coach and develop our team of business analysts.
- Support the development and communication of change and business improvement principles, guidelines and best practice throughout HSE to build knowledge and optimise service delivery.
At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.
Person specification
Experience – essential
- Experience of leading business transformation activity that balances exceptional delivery for users, with the needs of operations and the business.
- Experience of leading change and driving change awareness within a complex and geographically dispersed organisation.
- A solid track record of delivering service/performance improvements, efficiencies, and enhanced user experience.
- Solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded.
- Experience of coaching and mentoring junior team members as part of driving consistency of standards and outputs.
- Experience of developing business cases.
- Change Management Qualification, APM equivalent or equivalent qualification