You will lead the EUC Team and occasionally deputise for the Lead Infrastructure Engineer.
You will manage the HSE’s End User Computing estate (Tablets/laptops/PCs, virtual desktop and smartphones), ensuring that the EUC environment remains available, performant to SLAs/OLAs and relevant to business requirements.
Key Responsibilities
- Lead and manage the EUC Team, including line management of one or more team members. Deputise for the Lead Infrastructure Engineer.
- Lead and deliver the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction. Endeavour to routinely communicate with users/customers to promote confidence the incidents and requests are being progressed.
- Monitor and operate the HSE End User Computing environment, ensuring services remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience.
- Lead the management of device deployment using remote deployment techniques (Windows AutoPilot/InTune).
- Lead on packaging, releasing and updating applications deployed to EUDs.
- Lead the delivery of event, incident, problem, capacity and change management by the EUC Team following ITIL principles.
- Plan, implement and monitor upgrades to the EUC environment, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
- Maintain accurate configuration management and asset information for the EUC environment.
- Lead on the ensuring the security of the EUC environment, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange and data-loss.