Case Handling Officer

The Customer Service Team is a high volume, fast-paced, operational, front-line team. This post is in our case handling function with the Building Safety Regulator (internally BSD Building Safety Division). In our efforts to continuously improve, we seek to adopt the digital approach as new opportunities arise. We are looking for motivated and dedicated customer focused individuals to join the team and play an important role in ensuring that HSE provides a professional response to Residents and building professionals within the BSR regulated sector.

Working in the Customer Service Team, your role will be to triage and follow up cases raised to the BSR, requiring professional contact with Industry professionals and residents, to ensure that cases are resolved in line with expectations and service level agreements. You will be responsible for processing your assigned work, and making an assessment on information received about the matters raised. You will work collaboratively with internal and external customers to obtain accurate and relevant information. You will ensure that responses are professional, accurate and timely, and work is recorded accurately on the relevant systems. Working within the framework and legislation of the BSR.

We are looking for motivated and talented individuals with the commitment to learn about new areas of work and responsibility, and to build on their skills and knowledge with the BSR and HSE in general. As well as experience of working in a customer focused environment we are looking for experience of case management.

Strategic Operational Advisor

We have an exciting opportunity for a Strategic Operational Advisor to join our team. As a Strategic Operational Advisor you will support the Team Leader by providing strategic operational advice and guidance on the UK Registration, Evaluation Authorisation and Restriction of Chemicals regulation known as “UK REACH”.

You will work closely with the Team Leader to identify the priority areas for REACH and taking responsibility for the management of certain areas of the REACH process.

Specialist Diving Inspector – Offshore

HSE’s Energy Division (ED) provides effective regulation of the UK’s offshore oil and gas, pipelines, mines, diving and renewable power generation. Respected internationally, we have a long-standing reputation for regulatory expertise that we use to deliver effective and proportionate regulation of these sectors.

The UK’s offshore industry is here for decades to come and so is the need for its regulator. This is your opportunity to be part of its future and to make a difference using your knowledge and skills whilst continuing your development within the unique variety and depth of challenge that Energy Division offers you.

Your primary focus will be to apply your knowledge and experience of the UK major hazard sectors to ensure robust, proportionate and effective regulation of diving operations within that sector. You will be responsible for influencing dutyholders and stakeholders, applying your professional judgement based on extensive time served working in the UK oil & gas or other major hazard sectors, to assess regulatory compliance against current legislative requirements and industry standards. You will be supported by an exceptional team of colleagues and developed to the highest standard to confidently regulate the industry, influencing dutyholders and taking targeted and proportionate enforcement action when necessary.

Specialist Diving Inspector – Onshore

HSE’s Energy Division (ED) provides effective regulation of the UK’s offshore oil and gas, pipelines, mines, diving and renewable power generation. Respected
internationally, we have a long-standing reputation for regulatory expertise that we use to deliver effective and proportionate regulation of these sectors.

UK diving projects range from entry-level recreational instruction dives to the construction and maintenance of multi-billion-pound offshore wind-farms and major hazard industries. The successful regulation of such a broad portfolio of sectors creates a unique set of challenges and rewards for a Specialist Diving Inspector. You will have the opportunity to influence health and safety standards and HSE regulation of this extensive and varied industry.

The post will suit an experienced professional diver looking for opportunities to influence the health and safety of divers and the diving industry. You will work within one of two Diving Inspection Teams involved in regulatory activities across the range of diving industry sectors, seeking to ensure compliance with the relevant health and safety legislation, and taking appropriate enforcement action where required.

This is an exciting and challenging career which will take you to varied locations, dealing with a wide range of duty holders from individual sole traders to large multi-national corporations, adapting your approach as appropriate.

Business Design and Change Manager

Within our Operational Services Division (OSD) we are looking to recruit a Business Design and Change Manager (BD&C Manager).

The Change Team sits within our Operational Services Division (OSD) and is comprised of three key pillars: each led by a Head of Change and supported by Practice Leads:

Business Design & Change (BD&C)
Transformation Office (TO)
Programme & Project Management (PPM)

The BD&C Manager sits within the BD&C pillar and will report to the Head of Change. The BD&C Manager will task manage other roles, such as Business Analysts and Data Analysts, as required and will operate within multidisciplinary teams of dedicated change professionals across the three OSD pillars, and alongside colleagues across the wider organisation, to deliver HSE’s ambitious change portfolio and continuous improvement.

The BD&CM Manger plays a key role in defining, building and implementing the ambitious roadmap of digital and business transformation, working closely with the Programme/project manager, to provide expert multi-disciplinal approach to support the delivery of HSE transformation and drive operational excellence.

For more information on this role, please follow the link below.

Explosives and Hazardous Materials Team Lead

This exciting opportunity will be based in the Science Division of the HSE at our research laboratory and unique outdoor testing facilities, in Buxton, Derbyshire.

HSE’s Science Division is a world leading provider of health and safety solutions to industry and government. The scope of our work requires a diversity of talented individuals.

Our capabilities encompass a wide range of topics including: fire, explosion, process safety and engineering; occupational and environmental health; risk assessment; work environment; and specialist photographic and analytical services.

This breadth of expertise underpins our particular strength in creating multidisciplinary teams to support major incident investigations and policy development, as well as undertaking high quality research.

Principal Regulatory Account Manager

As an Account Manager (also known as Principal Regulatory lead) you will be responsible for managing large developer accounts comprising multiple High-Risk Buildings (HRBs) going through planning Gateways. You will ensure that there is regular two-way communication between the developer and the Building Safety Regulator. You will ensure that any issues are identified, communicated and resolved at the earliest opportunity.

Your role will involve strategic oversight of major projects requiring you to consider options that will make the Building Control process more efficient and effective.

Senior Dynamics Functional Consultant

We are seeking a skilled Dynamics 365 Customer Experience (CE) or Field Service Functional Consultant to join our team. As a Senior Dynamics Functional Consultant, you will play a pivotal role in the successful implementation and customisation of Dynamics 365 solutions for use by our internal and external users.

As a Senior Dynamics Functional Consultant, you will work with a wide range of multi skilled digital, data and technology (DDaT) roles and project stakeholders all of whom share a vision for a user centric approach and making government services better through smarter use of technology.

In this role you will drive and deliver development and implementation of Microsoft’s Dynamics 365/Power Platform solutions which form part of HSE’s back office and business facing solutions. This will enable the development of integrated solutions that meet current and future business needs focused on Regulatory Systems. This is a great opportunity for a Senior Functional Consultant looking to develop their Dynamics skillset.

You will deliver and support high quality solutions in line with project goals and delivery cycles. You will thrive and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects.

You will be supporting existing systems, designing, and delivering new features as HSE develop its services, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.

Fire Safety Professional / Junior Fire Engineer

The successful applicant will manage a number of areas of policy work and will need to work flexibly and often at pace. The post will be within a team of technical specialists and policy generalists responsible for a range of regulations including those for ventilation standards, accessibility, acoustics, structure and for the energy efficiency of buildings. You may be required to work across the technical policy team to deliver other areas of work when demand requires it.

Lead Data and MI Analyst

As the Lead Data and MI Analyst, you will provide strategic leadership and operational oversight of the Data & Management Information (D&MI) function. Working closely with the Head of Change, you will help shape direction, drive performance, and embed a culture of continuous improvement.

You will lead and develop a high-performing team, ensuring its capability aligns with both current and future organisational needs. This includes identifying skills gaps, implementing targeted development plans, and fostering a culture of learning, innovation, and excellence.

The role is central to the development and delivery of data and MI strategies that enable evidence-based decision-making across the organisation. You will design and implement innovative data services, models, and reporting frameworks that support operational excellence and transformation outcomes. You will also oversee complex analysis and forecasting to evaluate the impact of change initiatives on key performance indicators, ensuring insights are timely, robust, and strategically aligned.

Additionally, you will lead benefits modelling across the transformation portfolio. This involves working closely with programme and project teams to define, quantify, and track expected benefits, ensuring alignment with strategic goals and the use of rigorous data and forecasting methods. You will be responsible for developing and maintaining standardised benefits models to support investment decisions and monitor realisation over time.