We are looking for motivated and dedicated customer focused people to join the team to play an important role in ensuring that HSE / BSR provides a professional response to Health and Safety Concerns, RIDDOR reports and Advice requests, within strict deadlines.
Working in The Customer Service Team, your role will be to assess / Triage RIDDOR’s and health and safety concerns, contact businesses and customers, to ensure cases are resolved in line with expectations and service levels.
You will be responsible for processing your assigned work, and making an assessment on the most appropriate regulatory response. You will work collaboratively with internal and external customers to obtain accurate and relevant information. You will ensure that responses are professional, accurate and timely.