As Service Operations Manager you will be responsible for protecting HSE live services. You will support the Major Incident Management discipline following a service failure, restoring live service as quickly and safely as possible with the smallest possible business impact and ensuring communications are issued as appropriate. You report direct to the head of Service Operations and are accountable for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across ITF, HSE partners and HSE colleagues to deliver a service seeking for operational excellence. You will be able to work using your own initiative, making decisions on service management issues, sometimes with limited information, or work within a team environment. You will have experience, or some understanding of service management and have a good understanding of incident; problem Event; Event change release and configuration management, and of how IT services are run within HSE.
We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve, if there is an enthusiasm to explore our disciplines and try new ways of working.