Customer Services Officer

You will be working on behalf of Customer Services, as a call handler. Your main responsibility is to answer calls in a professional manner; direct customers to HSE online forms or complete online forms on behalf of customers, redirect customers if it is not a matter for HSE to deal with and point customers to relevant health and safety information.

Telephone calls are varied and unpredictable in nature. Calls are received from members of the public, businesses, employees, employers, TU Reps, Local Authorities, and others. Calls range from reporting a fatal accident to dealing with a member of the public who requires advice and everything in-between. You will need to be empathic in your approach.

As a customer service officer, you will also deal with switchboard calls for named contacts within HSE and you will also undertake administrative support duties.

You will work collaboratively with internal and external customers to obtain accurate and relevant information. You will ensure that responses are professional, accurate and timely.

We invest in our people and look to develop an academy of talent. In the last four years thirty-four of our customer services family have been promoted within the civil service. If you want your civil service journey to begin in our great team, we look forward to receiving your application.

Senior Insight Manager

HSE inspects certain workplaces and buildings; however, most of our audience is reliant on our guidance, communications, campaigns and work through stakeholder organisations. As such, it’s critical that we have a clear understanding of those we seek to influence and support, and that this understanding influences HSE decision making.

The Insight and Service Design team is part of HSE’s Engagement and Policy Directorate. We bring together expertise from a range of disciplines, including customer insight, behavioural insight, market research and social research. The team works across HSE with strategy, policy, communications and operational teams.

Reporting to a Senior Insight Manager, this is an influential position, playing a key role in the successful operation of one of the world’s leading regulators.

This is an opportunity for an exceptional candidate to make a tangible difference, that will be felt in homes and workplaces across Great Britain.

Insight Managers provide research, analysis, insight, internal consultancy and champion the application of audience perspectives (e.g. employers, workers and stakeholders) to improve health and safety in workplaces and buildings.

Operational Policy Advisor

We have an exciting opportunity for two Policy Advisors to join our dynamic and growing Engagement and Policy Division.

You will play a central role in delivering our policy projects, working as part of a multi-disciplinary team to develop evidence-based proposals in addition to drafting ministerial submissions, and developing relationships with key stakeholders across the business.

This is an ideal opportunity for an organised individual looking for the next step in their career. Follow the link below for more information on how to apply.

Pipeline Engineering Specialist

Our Specialist Pipelines Engineers help Britain’s most diverse and essential industries work safely. In this frontline role you can influence not only individual employers but a whole sector of industry.

Using your specialist knowledge in our Gas and Pipelines Unit, you will provide advice on pipeline safety and integrity matters, together with more general advice on safety and technical issues associated with gas supply and pipeline operation within HSE, other government departments, industry and external stakeholders.

You will undertake site and operations inspections and audits, of onshore and offshore pipeline systems, giving relevant advice and taking appropriate enforcement action. Make technical and strategic contributions to HSE’s interests in pipeline standards and technical developments.

Senior Dynamics Functional Consultant

Within our Operational Services Division (OSD) we are looking to recruit a Senior Dynamics Functional Consultant.

As a Senior Dynamics Functional Consultant, you will be working closely with projects, business teams, analysts, and user experience specialists. Your team will deliver and maintain solutions that meet business needs with efficient and effective processes and ways of working. You will be a key part of the digital transformation of HSE.

You will be supporting existing systems, designing, and delivering new features as HSE develop its services, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.

In this role you will drive and deliver development and implementation of Microsoft’s Dynamics 365/Power Platform solutions which form part of HSE’s back office and business facing solutions. This will enable the development of integrated solutions that meet current and future business needs focused on Regulatory Systems. This is a great opportunity for a Senior Functional Consultant looking to develop their Dynamics skillset.

We are seeking a skilled and experienced Dynamics 365 CE (Customer Engagement) Functional Consultant to join our team. As a Senior Dynamics Functional Consultant, you will play a pivotal role in the successful implementation and customisation of Dynamics 365 CE solutions for use by our internal and external users.

For more information on this role, please follow the link below.

Dynamics Functional Consultant

Within our Operational Services Division (OSD) we are looking to recruit a Dynamics Functional Consultant.

As a Dynamics Functional Consultant, you will be working with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and digital architects, all of whom share a user centric vision for making government better through smarter use of technology. In addition, you will collaborate and engage with solution architects, developers, test managers and operations colleagues to ensure the smooth transition from design, through development and into live.

Key responsibilities and technical skills

Configure the CRM system to meet the business and end user needs. Specifically utilising Customer Service and Field Service modules in Dynamics 365 and utilising Power Platform
Collaborate with developers, business analysts, architects to implement Microsoft Dynamics CRM solutions ensuring it operates seamlessly and efficiently with other back-office solutions.
Use of Azure DevOps to record development and configuration activities.
Monitor and assess data capacity within a solution to ensure space utilisation continues to reflect business needs efficiently.
Configure CRM workflows to support business processes, extract data, produce tailored reports and respond to information requests.
Utilise CRM export and import processes to support team requirements.
Manage change and deployment cycles for new and existing implementations across the CRM platform.
Manage the efficient planning and delivery of new updates, modifications, and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft.

Assistant Finance Business Partner – Science Division

We are recruiting an Assistant Finance Business Partner and are looking for someone with a finance background with excellent analytical and communication skills.

You will support HSE’s Science Division (SD), which delivers high quality science, engineering and analysis to support HSE’s strategic objectives and underpin operational and policy activities. SD also supports incident investigations that protect workers and safeguard the public and delivers externally funded research, training, consultancy and bespoke testing and monitoring for other parts of government, public and private sector organisations.

This is an exciting job opportunity for an Assistant Finance Business Partner to join HSE. You will report directly through to the Finance Business Partner, providing support to ensure that the Divisional Director and senior managers receive expert advice on all matters relating to finance, planning, business performance and financial risks and opportunities, to inform effective decision making on the strategic direction of the division.

As a member of the Finance and Planning community you will bring strong technical skills combined with wider business experience and, a willingness to develop your skills in a supportive and challenging environment. The role includes contributing positively to HSE’s overall performance and seeking business improvements in how we deliver our objectives.

AMS Analyst

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities (ITF) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve if there is an enthusiasm to explore our disciplines and try new ways of working.

You will join the Information and Technology Services (ITS) Team as an Associate Application Support Engineer, working in a team responsible for both supporting applications and delivering application maintenance & support services to best practice principles. You will also contribute to continually improving the service. This position provides an exciting opportunity to work in a dynamic role at the core of HSE’s Information Systems Processes.

As an Associate Application Support Engineer, you will support, manage, and maintain applications running HSEs business. You will be a key member of the Application Support function, ensuring application support services are business driven, customer focused and provide HSE value for money.

Hazardous Materials Scientist – Batteries and Explosives

This exciting opportunity will be based in the Science Division of the HSE at our research laboratory and unique outdoor testing facilities, in Buxton, Derbyshire.

HSE’s Science Division is a world leading provider of health and safety solutions to industry and government. The scope of our work requires a diversity of talented individuals.

Our capabilities encompass a wide range of topics including: fire, explosion, process safety and engineering; occupational and environmental health; risk assessment; work environment; and specialist photographic and analytical services.

This breadth of expertise underpins our particular strength in creating multidisciplinary teams to support major incident investigations and policy development, as well as undertaking high quality research.

This vacancy is for a scientist to join our Hazardous Materials Team in the Major Hazards Group, specifically to work in the areas of battery and explosives safety and testing. This is an excellent opportunity to use your skills to contribute to innovative work to support HSE incident investigations, and valuable HSE and industry research projects to directly improve the lives of people in their workplaces.

You will be part of a team of specialists and will also collaborate with technical experts across many other disciplines.

To see a short video highlighting some of the work of the Major Hazards Group, please copy and paste the link below into your browser.

https://www.youtube.com/watch?v=DE2mnZRMHB4

Job description

The role will involve:

Being a key member of the team on explosives testing projects – from small-scale hazard testing of explosives and energetic materials to larger scale classification and performance testing. Full training in explosives testing will be provided.
Being a key member of the team on a number of battery safety projects, this will mean getting involved in the design and build of experimental facilities as well as undertaking a significant role in the testing programme. Full training in battery testing will be provided.
Supporting the development of future research and testing work by engaging with existing and potential customers, contributing to the development of work proposals and presenting technical solutions to both technical and non-technical staff and customers.
Supporting incident investigations as required, working with other agencies such as the police and attending the incident site if appropriate. There is potential for this type of work to lead to court appearances to present evidence.
Undertaking data analysis and interpretation and writing clear, high quality, accurate reports.
Occasional travel in the UK and overseas, including some overnight stays.

This is an experimental role and therefore the successful candidate will be expected to work mainly from our Buxton site.

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 4 days per week

Person specification

We are looking for candidates who can demonstrate:

A strong chemistry or physical sciences background
The ability to undertake work which can be hazardous, complex and of a high value in a safe, scientifically robust way that meets the required scope.
Practical scientific experimental skills, attention to detail and an ability to work to defined test protocols.
An enthusiasm to contribute to a diverse range of projects relating to (non-military) explosives and other energetic materials and new areas of battery research.
The ability to work well both independently and as part of a team.
Strong communication skills, experience of writing clear, concise documents and the ability to interact productively with a diverse range of stakeholders.

Licences

Full driving license that permits driving within the UK. However, the panel may consider any proposals put forward by applicants with mitigating circumstances. In this instance, please tick ‘Yes’ and provide more details within your application.

Qualifications

Essential:

• An honours degree in chemistry, a physical science or engineering subject.

Desirable:

• Masters or higher degree in a relevant subject.
• Graduate or professional membership of your relevant professional body OR progression towards membership.

Divisional Business Support Team Leader

This is an exciting opportunity as a Team Leader within HSE’s CEMHD Division working as a member of a Divisional Business Support Team and managing one of the administrative support teams within our Bootle office.

As a Divisional Business Support Team Leader, you will have line management responsibility for a team of operational support staff who carry out key processes. You will be responsible for managing a team of Band 6’s, leading, motivating, encouraging, challenging, coaching and supporting your team to work together. Additionally, you’ll take leadership action to deliver and continuously improve business results.

Your team will be responsible for supporting operational inspection teams, providing further support to the division when required. Strong leadership from the front is essential along with the ability to be very much a team player. As the team leader you will oversee the largely reactive workload which also encompasses set planned work at various busy times of the year.