IT Service Delivery Manager

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

IT Service Management: Implement IT service management strategies, policies, and procedures to ensure efficient and effective delivery of IT services. Monitor service levels, identify areas for improvement, and proactively address service delivery issues.
Service Level Agreement (SLA) Management: Maintain SLA performance with internal and external stakeholders. Monitor SLA performance, feed into monthly service reviews, and drive efforts to meet or exceed agreed-upon service levels.
Incident and Problem Management: Oversee the resolution of IT Incidents and Problems, ensuring timely response, escalation, and resolution. Implement incident and Problem Management processes, including root cause analysis and preventive measures, highlighting and capturing any risks for consideration at the Service Risk Register monthly review.
Ensure all Incidents are checked to an appropriate level of Quality following resolution, providing feedback to functional heads.
Develop and present regular D/W/M performance and MI reports and dashboards to senior management as required.
Ensure that change management procedures are followed, minimising disruption to live services, protecting the IT Service Desk and maintaining a stable IT environment.
Collaborate with 3rd party suppliers to resolve issues and improve service delivery.
Continuous Improvement: Identify opportunities to enhance IT service delivery processes, tools, and technologies. Drive continuous improvement initiatives, such as automation, standardisation, and optimisation, to increase operational efficiency and service quality.

Governance, Reporting and Assurance Manager

The role of the Governance and Reporting Specialist is to manage and control governance activities in the project to enable effective management and decision making of the project. They should ensure timely, consistent and accurate data collection, analysis and reporting on project progress and delivery confidence.

Main duties:

Business Case– Draft parts of the Business Case and quality assure specialist contributions gaining appropriate specialist sign off. Quality Assure (QA) Investment board papers
Stakeholder -Work with stakeholder to agree a governance and reporting structure. Set up project boards, ensuring all relevant stakeholders are represented (e.g. User, supplier etc)
Governance and Reporting Landscape – Understand and communicate the organisation’s governance pathways – driving appropriate use of boards and build governance into the project cycle. Analysis and challenge of data in the reports (is there a rainbow of honesty?). Present reports at relevant boards. Develop and agree tolerances, escalation triggers and investment gateways.
Risks and Issue Management – Ensure risks and issues are an integral part of the governance cycle and boards give enough time to consider key risks and issues.
Benefits realisation – Ensure realisation of benefits for customers through planning and designing and that project outputs meet programme requirements
Change Control – Design change control process, agreeing tolerance and escalation points. Oversee compliance with change request process, escalating non-compliance.
Knowledge and Information Management – Set knowledge and information processes that conforms with the organisation’s standards. QA and challenge the project/ business to follow the agreed processes. Disseminate lessons learned within project and wider community.

Senior Web/UX Interaction Designers

We are recruiting for a Senior Web/UX Interaction Designer within HSE’s Digital Web and Design Unit.

These are high profile positions in the team with responsibility for helping set and drive delivery of web design and content strategy. You will need to be comfortable working independently working on a range of communication technologies.

You will need good influencing skills and the ability to cut through a variety of competing priorities. You will be experienced in building good working relationships in pressured environments and be an enthusiastic team-player with a proactive and collaborative attitude.

As part of the Civil Service, you’ll be expected to demonstrate leadership qualities, be inspiring about our work and confident in your engagement. You’ll encourage mutual respect, value diversity and our different skills, experience and specialisms.

You will work to ensure quality and accessibility (legal) compliance and general web standards are met. These roles are key in transitioning website to improve engagement with citizens, employers and workers.

Reporting to the Head of Function you will:

• Provide design input and hands-on interaction or front-end design for complex projects and portfolios of work
• Deliver designs and services that provide an integrated and consistent experience for users
• Gain a good understanding of user needs and how to meet them
• Analyse user research and usability testing, iterating design based on user feedback and analysis
• Take complex information and processes, and working with content designers to make them simple to understand and use
• Produce and implement design concepts working to tight deadlines
• Build collaborative relationships and working effectively within an agile environment with colleagues and external providers
• Ensure that accessibility and usability are built into designs from the outset
• Participate in cross-government design communities
• Quality assure the work of others to ensure it meets standards
• Advise on the technical feasibility of designs
• Work with other divisions, contractors and suppliers as required to ensure all our platforms are accessible, secure, and work for users

DevOps Engineer Apprenticeship

We have an exciting opportunity to recruit for a Band 5/EO DevOps Engineer Apprentices to join the ITS Division to undergo a Level 4 DevOps Engineer Apprenticeship.

You will be supported from day one for your learning and development into this role, ensuring you are supported every step of the way in completing your apprenticeship and getting the experience you need to excel in your new role. Over time, you will grow into your skillset and role and be able to take ownership and responsibility for certain business processes in-line with your development.

As a DevOps Engineer Apprentice, you will thrive and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or many projects. You will be supporting existing cloud-based services, assisting in the design, and delivery of new cloud-based services as we expand HSE’s digital services in Azure, adhering to GDS principles and using Agile principles.

You will deliver Development Operations (DevOps) Engineering for all HSE cloud-infrastructure services ensuring that all technologies (cloud-network, cloud-hosting (IaaS, PaaS and SaaS), cloud-storage and cloud-security) remain available, performant to Service Level Agreements (SLAs) and relevant to business requirements. Deliver the DevOps Engineering support to major digital and technology services change programmes transforming HSE, and support the implementation of continuous integration (CI) and continuous deployment (CD) for services once live. Operate and deliver the processes, architectures, and services that will deliver all of HSE digital and technology services. Ensure that new cloud-based technologies are secure by design and remain secure during operations, protecting HSE’s data and users from cyber-attack and unauthorised loss. This role will engage with users, supporting their needs and ensuring that a high-quality customer-focused service is delivered.

Product Safety Intelligence Officer

You will undertake a range of work to support the operational policy, intelligence gathering and administrative support to ensure the effective regulation of workplace product safety.

We are looking for someone with a good understanding and experience of managing databases, spreadsheets and case management systems and a thorough knowledge of the Product Safety regulatory framework.

You will be part of a team that works together to provide support for a number of workstreams within the Product Safety and Market Surveillance Unit including triage of concerns and queries from a number of sources, development of internal procedures, continued growth for intelligence capabilities to underpin future interventions and cross-government working.

This post offers significant development, providing insight to and experience of business assurance, intelligence management, Health and Safety policy and Product Safety operational policy development, working collaboratively with a range of internal and external partners.

Paralegal Officer (LSD Band 5/EO)

The Health and Safety Executive is recruiting a Paralegal to join the Legal Services Division. The successful candidate will join a small and expanding team within the division, working on the Building Safety Regulator function of the HSE. This is an exciting opportunity to be a part of a new regulatory regime and to and support the new team in providing legal advice and assistance on this crucial new regulatory role for HSE.

The work of the legal team will be wide ranging, interesting and challenging, including both criminal and civil proceedings, appeals against civil sanctions in the context of regulation of the building control profession, and supporting BSR’s role as a statutory consultee in planning applications and Inquiries. Those involved will be playing a key role in contributing to the protection of people in the places they live and work.

For more information on this role, please follow the link below.

Science Quality Assurance Group

SQAG BSR Dec 23

In spring 2023 HSE published its new strategy “Protecting People and Places: HSE Strategy
2022 to 2032”. This details the broad remit HSE has to protect workers across Great Britain,
to protect residents in high rise building as the new Building Safety Regulator and to protect
people and the environment through its Chemical Regulation responsibilities.

SQAG was a new group established in January 2023 which provides the HSE Chair, Board,
Chief Executive and HSE Director of Science/Director of Science Chief Scientific Adviser
with independent and objective assurance on the relevance and quality of the science,
engineering and evidence produced across HSE which is commissioned and delivered in
support of HSE’s strategy and plans. This Group undertakes in-depth reviews of research
and analysis conducted by HSE to provide an assurance function; it does not consider HSE
policy or regulatory activities, and it has no decision-making powers.
Appointments to SQAG will normally be for four years and may be extended.

To apply for the above – please use applicants pack above

Principal Building Control Specialist

We are looking for a Principal Building Control Specialist to lead a team of building control professionals, helping to create a safer future for residents of buildings across the built environment.

You will provide expert technical building control knowledge to your team who will be supporting the auditors and investigators, to ensure that all regulatory decisions made are sound and supported by high-quality knowledge and understanding of the building control profession.

Through Leadership, oversight and line management you will have a high profile impact, helping to create new regulations from the ground up. You will be responsible for the effective deployment and management of resources within and across regions related to building control expertise. As the Principal Building Control Specialist you will represent the Regulation of the Building Control Profession unit internally and externally as required at relevant meetings, committees and panels.

Senior Dynamics Functional Consultant

We have an exciting opportunity for a band3/SEO Senior Dynamics Functional Consultant to join our team.

You will deliver high quality solutions in line with project goals and delivery cycles. You will thrive and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects.

You will be supporting existing systems, designing, and delivering new features as HSE develop its services, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.

As a Senior Dynamics Functional Consultant, you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and other digital architects, all of whom share a vision for a user centric approach and making government services better through smarter use of technology.

In this role you will drive and deliver development and implementation of Microsoft’s Dynamics 365/Power Platform solutions which form part of HSE’s back office and business facing solutions. This will enable the development of integrated solutions that meet current and future business needs focused on Regulatory Systems. This is a great opportunity for a Senior Functional Consultant looking to develop their Dynamics skillset.

We are seeking a skilled Dynamics 365 Customer Experience (CE) or Field Service Functional Consultant to join our team. As a Senior Dynamics Functional Consultant, you will play a pivotal role in the successful implementation and customisation of Dynamics 365 solutions for use by our internal and external users.

Dynamics Functional Consultant

We have an exciting opportunity for a Band4/HEO Dynamics Functional Consultant to join our growing team.

You will be supporting existing systems, designing, and delivering new features as we develop our service, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.

As a Dynamics Functional Consultant, you will be working with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and digital architects, all of whom share a user centric vision for making government better through smarter use of technology. In addition, you will collaborate and engage with solution architects, developers, test managers and operations colleagues to ensure the smooth transition from design, through development and into live.

Key responsibilities and technical skills

Configure the CRM system to meet the business and end user needs. Specifically utilising Customer Service and Field Service modules in Dynamics 365 and utilising Power Platform
Collaborate with developers, business analysts, architects to implement Microsoft Dynamics CRM solutions ensuring it operates seamlessly and efficiently with other back-office solutions.
Use of Azure DevOps to record development and configuration activities.
Monitor and assess data capacity within a solution to ensure space utilisation continues to reflect business needs efficiently.
Configure CRM workflows to support business processes, extract data, produce tailored reports and respond to information requests.
Utilise CRM export and import processes to support team requirements.
Manage change and deployment cycles for new and existing implementations across the CRM platform.
Manage the efficient planning and delivery of new updates, modifications, and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft.
Manage and coach a team of CRM/ Dynamics Support Analysts.