Within our Engagement and Policy Division (EPD), we have two roles available in the Applied Analysis and Insight Group (AAIG).

As a Research and Insight Advisor you will work closely with: AAIG colleagues in the design, management, delivery and application of research and insight projects; Policy, Operations, Intervention Design and Communications colleagues across EPD, where AAIG is based, and; colleagues across the rest of HSE including, specialists in science, chemicals and high-rise residential buildings.

You will have the curiosity and rigor necessary to get to grips quickly with new subjects and to understand not just the technical and legal aspects but the implications for HSE, to demonstrate your analyses are well-informed and authoritative but also to ensure your findings and proposals have influence and impact.

Key Responsibilities:

• Understanding prioritised business needs and issues; creating an evidence base on those we seek to influence and support; and ensuring that this understanding influences HSE decision making.
• Conducting market, social and behavioural research focused on HSE’s external audiences (e.g. workers, employers, stakeholders and residents) through secondary and primary research, using qualitative, quantitative and mixed methods. Research will be delivered both in-house and through managing external research agencies.
• Undertaking internally focused research, analysis and insight of HSE’s operations and delivery.
• Generating actionable research findings and insights, and applying them to the design and/or improvement of HSE’s strategy, policy, products, operations, services and communications.

If you would like more information on the role, please follow the link below.

This role requires you to drive optimum performance and oversee customer experience activity throughout the department. To maximise and improve the handling of our official correspondence, appeals and FOI requests working with the Head of Operational Excellence, Operations Managers and our Regulatory support functions.

Effective performance management and assurance is an ongoing activity and an integral part of leadership and management.  Performance management and assurance is a collection of processes and behaviours for adoption by everyone in the team and is more than the monitoring of key performance indicators. It braces all activities that are designed to support the effective delivery of our services. A key element of that relates to our appeals and complaints process, this role will look beyond reactive responses and support the creation and delivery of a robust framework that delivers the right outcome first time. It will look to reduce double handling effort and create efficiencies in our end to end process. This role will implement and maintain a collaborative working relationship with our regulatory support colleagues to ensure that the appropriate process and behaviours are in place and embedded to effectively manage and optimise performance and assurance across our Customer Service functions. This includes:

• Embed a high adherence to process culture across Customer Service
• Support the Head of Operational Excellence in root causing appeals and complaints.
• Support the Head of Customer Services in effective internal and external key targets and performance indicators
• Support the front and back office staff with regulatory insight assurance.
• Manage robust data quality processes
• Ensure effective monitoring, evaluation and review of performance management processes and activities
• The collection, analysis and utilisation of data and information to track and manage performance, and drive improvements across the service