We are looking for motivated and dedicated customer focused people to join the team to play an important role in ensuring that HSE provides a professional response to Health and Safety Concerns, Advice requests and Building Safety enquiries within strict deadlines.
You will be working on behalf of Customer Services in a contact centre, as a call handler. Your main responsibility is to answer calls in a professional manner; direct customers to the HSE website and/or complete online forms on behalf of customers, redirect customers if it is not a matter for HSE to deal with and point customers to relevant health and safety information.
Telephone calls are varied and unpredictable in nature. Calls are received from members of the public, businesses, employees, employers, TU Reps, Local Authorities, and others. Calls range from reporting a fatal accident to dealing with a member of the public who requires advice and everything in-between
To apply for this job please visit www.civilservicejobs.service.gov.uk.